Frequently Asked Questions

Last updated: July 26, 2026

Find quick answers about Modmu AI kits, ordering, payment, shipping, customization, warranty and technical support.

Orders

How do I place an order?

You can place an order directly on modmu.com. Choose the product, add it to cart, and complete checkout with your shipping and payment details.

Can I change or cancel my order?

If your order has not shipped yet, contact us as soon as possible through the Contact Us page. Once an order has been dispatched, changes may no longer be possible.

Shipping

Do you ship internationally?

Yes. Modmu is built for global customers. Available shipping options and delivery times depend on your destination and the final product configuration.

How long does delivery take?

In-stock items are usually processed within 2-5 business days. International transit time depends on the destination country, customs clearance, and carrier availability.

Payment

Which payment methods are supported?

Supported payment methods are shown during checkout. For bulk orders, OEM/ODM requests, or offline payment arrangements, please contact our team before placing the order.

Products

Are Modmu AI kits ready for final products?

Most Modmu AI kits are intended for prototyping, evaluation, education and proof-of-concept development. Final production requirements should be confirmed before deployment.

Can you help with customization?

Yes. We can help source components, adjust kit bundles, support packaging requirements, and discuss OEM or ODM options for qualified projects.

Warranty and Support

What should I do if a product arrives damaged or defective?

Please contact us with your order number, photos or videos of the issue, and a short description. Our team will review the case and provide replacement, return or support options according to our warranty policy.

How can I get technical support?

Use the Contact Us page or email our support team with your product name, order number, system environment and a clear description of the issue.