Warranty and Returns Policy

1. Modmu Brand Products Warranty

All "Modmu" brand products are guaranteed for one year. The warranty period starts from the date of delivery. Please note that the warranty is automatically void if the product is re-developed by the customer or repaired without explicit instructions from our engineers.

Free Warranty: During the warranty period, we cover quality issues arising from normal use, including but not limited to inaccurate display colors, poor touch sensitivity, button/switch failures, or abnormal LED brightness.

Charged Warranty: Maintenance fees will apply for damage caused by abnormal use, such as:

  • Inappropriate voltage supply, physical bumps, water immersion, or foreign objects entering the board.
  • Unauthorized disassembly, welding of parts, or modifications to the circuit board.
  • Failure to follow the user manual (e.g., plugging/unplugging components while the power is on).

2. Non-Modmu Branded Products

For third-party products (e.g., Raspberry Pi, NVIDIA, Enplas, etc.) sold through our store, the warranty period follows the original manufacturer's official policy.

  • The warranty for third-party items is based on the SN code and typically starts from the date we purchase the item from our suppliers.
  • Please retain the original packaging to verify warranty status.
  • For NVIDIA original products, you may contact our support team at contact@modmu.com to verify the stock batch and warranty start time.

3. Returns & Refunds

If you wish to initiate a return or exchange, please contact us within 15 calendar days of receiving your order. Requests should be sent to contact@modmu.com with your order information and details regarding the product's condition.

  • Third-Party Brands: We only accept returns or exchanges if the item is in brand-new, unopened condition.
  • Authorization: Returns will not be accepted without prior return authorization from our team.
  • Refund Processing: Approved refunds are typically processed within 3 working days. We reserve the right to deduct a handling fee where applicable.

4. Return Logistics & Costs

For the return shipping address and specific guidance, please contact us via a return request. Do not ship items back before receiving confirmation.

Reason for Return Validity Period Evidence Required Shipping Cost Responsibility
Quality Issues Within 15 days Required Seller
Damage caused by customer Within 15 days Required Buyer
Wrong item received Within 15 days Required Seller
Customer subjective dislike Within 15 days Not Required Buyer

5. Restocking Fee

For large non-defective returns (e.g., over-ordering or change of mind on significant quantities), Modmu reserves the right to charge a restocking fee of up to 30% of the original order value. This fee covers processing, re-inspection, and warehouse storage costs.

6. Support Policy

We are dedicated to supporting our community:

  • General Technical Support: We provide technical guidance for all genuine Modmu products, regardless of the purchase channel.

For further assistance, please reach out to our team at contact@modmu.com.